Elements and Performance Criteria
- Promote effective teamwork
- Demonstrate understanding of different roles and functions within the team
- Obtain and customise templates for contracts, position descriptions and duty statements at the request of appropriate personnel
- Notify appropriate personnel of personal training needs
- Participate in performance reviews as per practice protocols, providing and receiving feedback constructively
- Participate in recruitment and induction training as requested
- Prepare staff rosters in line with state award requirements
- Encourage active participation in team meetings
- Assist with conflict resolution, where required
- Conduct financial administration
- Utilise data to measure practice performance
- Promote innovation and change for improved outcomes
- Identify opportunities for improved work practices in line with practice goals
- Encourage participation in change processes by seeking opinions and suggestions of others in the work team
- Clearly communicate goals and objectives of change
- Evaluate change in conjunction with the practice team to ensure goal is achieved
- Monitor systems and promote risk reduction strategies
- Ensure client queries, feedback and complaints are addressed courteously and followed up carefully
- Ensure results of follow up are provided to client in timely and sensitive manner
- Monitor practice systems to ensure their adequacy for intended task
- Monitor application of practice protocols to ensure they are clear, in keeping with legislative requirements and industry standards and that they are followed consistently
- Bring areas of potential risk to the attention of appropriate personnel, including adverse incidents
- Bring identified training needs to the attention of appropriate personnel
- Participate in the improvement of systems and monitor for ongoing risk reduction
- Monitor adequacy of indemnity/insurance policies in line with practice policies
- Facilitate practice accreditation